Once we've received your enquiry or referral, our friendly intake team will contact you within one business day to schedule a time that works for you — by phone, video call, or in person at your home or in the community.

We sit down with you (and anyone you'd like to invite — family, advocate, support coordinator) to learn about your goals, daily life, supports already in place, and what you're hoping for from ABLTO. There's no pressure — this is a conversation, not an interview.

We walk through your current NDIS plan together, identify the funding categories that apply to the supports you need, and clearly explain what we can — and can't — fund. If you don't have a plan yet, we'll help you understand the steps.

For supports that involve complex care, behaviour support, or restrictive practices, we complete the relevant safeguarding screens and confirm we have the right qualifications and capacity to support you safely.

Based on what we've learned, we propose a tailored support package and start matching workers to your preferences — gender, language, lived experience, hobbies, and personality fit. You always have the final say.

We send through a clear, easy-to-read service agreement covering scope, schedule, costs, and your rights. Once it's signed, we lock in your start date — usually within 1–2 weeks of the assessment.