Terms & Conditions
General terms of service, billing schedules, support cancellation rules, and NDIS service agreements.
Introduction & Terms of Service
These Terms and Conditions govern the provision of support services, planning coordinators, and NDIS support programs by Ablto Care and Service Pty Ltd. By engaging our services, scheduling appointments, or executing NDIS service agreements, you agree to these operational rules.
Service Agreements
We organize support delivery strictly based on a written NDIS Service Agreement established before coordinates start:
Individual Agreements
Each participant receives a tailored NDIS Service Agreement setting out support rosters, hourly cost guidelines, responsibilities, and cancellation options.
Roster Modifications
Permanent schedule adjustments require 14 days written notification from either party to configure planning matrices appropriately.
Pricing & Payment Terms
Billing rates align with NDIS Price Guide schedules and local service parameters:
Price Guide Conformity
Our support coordination and therapeutic hourly service rates strictly mirror the latest NDIS pricing catalog specifications.
Invoicing cycles
Accounts are invoiced weekly. Self-managed or plan-managed funds must be settled within 14 days of issue.
Travel Claims
Support worker travel time and participant transport charges are computed and charged as agreed in the service agreement.
GST Allocations
Almost all NDIS support services are GST-free. If standard non-NDIS services are provided, GST is calculated separately.
Cancellations & Short Notice Policy
To manage support worker safety and scheduling predictability, we apply standard NDIS cancellation rules:
Under standard NDIS operational terms, sessions canceled with less than 7 business days notification will incur the full rostered support rate.
Unplanned medical emergencies or crisis changes are assessed on an individual basis. Please contact support staff immediately to discuss alternatives.
Participant Responsibilities
4.1 Operational Cooperation
Participants agree to maintain open dialog with support staff, notify coordinators of changes to funding statuses, and provide a safe physical environment at support locations in conformity with Workplace Health & Safety standards.
Office Enquiries
Ablto Care and Service Pty Ltd
contact@ablto.com.au
0468 455 365